Business Continuity Webinars

Best Practices from
Cox Automotive Experts

Your customers are still shopping online. Cox Automotive is here to help you do what it takes to win.
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In today’s environment, you might be relying more on your digital storefront, delivering a car for test drive, ramping up virtual service features, or lining up sales for when you reopen. Whatever you’re engaged in, we’ve compiled a collection of webinars from Cox Automotive experts to help you adjust to the changing landscape. We can help you connect with remote shoppers, improve dealership processes, and optimize your use of operational solutions. You’ll find the resources you need right here on this page.

Essential Webinars

Check out these top 4 webinars for expert advice on how you should adjust your dealership practices and processes to align with the new environment and to prepare for a future of digital dealerships. You won’t regret it.
End-to-End

End-to-End Best Practices: Navigating the New Normal

The entire auto industry is changing before our eyes. Selling and servicing vehicles requires now requires providing a new experience both inside and outside the dealership. Join industry experts Chase Abbott and Mo Zahabi as they’ll discuss the current situation, as well as share best practices that you can implement immediately throughout your entire dealership. See presentation.

Marketing

Connecting with Remote Shoppers

Join Noah Lee, head of product consulting at Dealer.com, for a discussion of how your dealership can best communicate with remote shoppers. He’ll share best practices and take your questions.

Sales

Deal Making in Today’s Digital World

Rich Mertz, senior divisional manager at Cox Automotive Digital Retailing, discusses how your deal-making technique should shift in today’s climate. It’s still possible to build meaningful connections with shoppers virtually and to close deals.

Fixed Ops

Fixed Ops/Service Best Practices for Business Continuity in Any Environment

Darrel Ferguson lays out the steps you can take to keep your business moving forward today and position yourself for growth into the future. During this webinar, you’ll learn how to get the most out of the resources that are available to you and how to use digital solutions to connect in a social distancing world.

Hear from Our Experts

Our team of automotive professionals understands the challenges associated with social distancing and economic slowdown. Our experts are ready to help you tackle every challenge and find every opportunity in today’s unique environment. Use the filters below to find the exact information you need to keep your dealership strong.
Operations

Join Dale Pollak, Executive Vice President, Cox Automotive and Founder of vAuto, along with key subject matter experts from within Cox Automotive as we host the next live discussion to help our dealer and industry clients manage and sustain their business through the current crisis and position all for greater success when the market reemerges.

Sales

Join us for a live webinar to learn how to keep regulatory compliance front and center as you adopt new processes for working with your customers remotely.

Marketing
As you think about restarting your operations, things look quite different, and many questions remain. What did COVID-19 teach us about consumers and their sales and service needs? How have our businesses changed? What behaviors and customer conveniences are likely to stick around, and what digital marketing skills that were critical before are still going to be key drivers? This webinar, hosted by Dealer.com’s Noah Lee, dives into these questions, and yours.
 
Operations

Low showroom activity doesn’t mean your team needs to stay slow. What is your team doing to build business now and prepare for reopening your store? Join our webinar to learn about key activities and opportunities to help your dealership staff hit the ground when they get back to business.

Sales
As your dealership is adapting to these rapidly changing circumstances, it’s important to know that even if you have sales and F&I staff working away from the dealership, you can continue to keep your F&I process moving forward. Join us for this free webinar, featuring a live demo, on April 29 at 1:00 pm EDT.
Operations

Tune in to learn about 6 parts processes you should be utilizing to find success. Dealertrack DMS Performance Manager Michael Panozzo will discuss how to maintain profitability and accountability through best practices.

Marketing

In these unprecedented times, the way you service customers is changing in unprecedented ways. Give your customers and your community the information they need to do business with you—by promoting your ability to deliver at-home services. Check out how Dealer.com can help.

Lending

Dealertrack and AFSA invite you to attend a webinar outlining “Economic Outlook & Digital Strategies for Lenders” on Wednesday, May 13 at 2:00 p.m. CDT. Our experts will share market updates and insights to help you navigate the current business landscape.

End to End

The entire auto industry is changing before our eyes. Selling and servicing vehicles requires now requires providing a new experience both inside and outside the dealership. Join industry experts Chase Abbott and Mo Zahabi as they’ll discuss the current situation, as well as share best practices that you can implement immediately throughout your entire dealership. See presentation.

Marketing

How is your team proactively identifying which customers might be in the market right now? In this webinar, you’ll learn how to find and segment customers, utilize the right reports and prioritize and respond to your best leads efficiently and effectively.

Fixed Ops

You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With Engage, you can leverage Self Check-In to give your customers the ability to check-in on their phones, from the safety of their home or vehicle. This workshop will cover all you need to know to successfully set up Self Check-In at your dealership.

Marketing

As customers continue to shop from home, your team must be equipped to move the customer experience out of the showroom and into a customer’s inbox or driveway. In this webinar, you’ll learn how a few key tools can help you optimize the remote shopping experience for your customers.

Operations

Dale Pollak, founder of vAuto and executive vice president at Cox Automotive, discusses his open letter to the auto industry, managing inventory, how Cox Automotive is helping dealers maintain their success during the coronavirus outbreak, and more on CBT News.

Operations

Best Practices for Driving Operational Efficiency

Dealertrack DMS has compiled best practices for creating a plan of action to drive operational efficiency. Join host Jae Chang, a Performance Manager from Dealertrack DMS with 20+ years of retail dealership management experience.

Sales

Rich Mertz, senior divisional manager at Cox Automotive Digital Retailing, discusses how your deal-making technique should shift in today’s climate. It’s still possible to build meaningful connections with shoppers virtually and to close deals.

Operations

Dealertrack DMS Performance Manager Garry Shirley takes you through what the industry is facing, what we can do today to find success, and how we can better prepare for the future.

Sales

Learn a 5-step digital retailing sales process that is customized to today’s online car shopper. Rich Mertz, senior divisional manager at Cox Automotive Digital Retailing, will cover the current state of car shopping, what other dealers are experiencing, and a virtual approach to selling that works.

Sales

Current events have forced dealerships to find new ways of reaching out to customers in order to build relationships. Join Tiea Roper, Performance Manager at VinSolutions, as she teaches new CRM strategies for today’s unique challenges.

Fixed Ops

Join us to discuss best practices with Xtime Engage. Safely welcome your service customers while still delivering a world-class walk-around and communicating digitally throughout the service visit.

Fixed Ops

This session discusses best practices and processes for Valet Pick-Up and Delivery in today’s challenging environment. You need the right tools to put your customers at ease and minimize disruption no matter what’s happening in the world. With the Valet Tools in Xtime Schedule, you can leverage online Pick Up and Delivery with online scheduling and capacity control.

Marketing

Connecting with Remote Shoppers

Join Noah Lee, head of product consulting at Dealer.com, for a discussion of how your dealership can best communicate with remote shoppers. He’ll share best practices and take your questions.

Operations

Join us as we welcome Brad Holton from Proton IT into the studio to discuss opportunities to leverage your network to improve the digital transformation of your dealership. We’ll also cover best practices for privacy and security so you and your team can operate digitally with minimal risk.

Sales

Now more than ever, consumers are spending time online. Give them the peace of mind they need by providing a convenient, flexible, and transparent car-buying experience from the comfort of their homes. Join Mo Zahabi, senior director of consulting, on how to get the most out of your digital retailing solution and how to virtually engage shoppers.

Sales

Is your dealership scheduling home delivery, at-home test drives, or remote vehicle servicing? Are you new to digital retailing? Whatever the situation, your Digital Storefront needs to keep you connected to shoppers and communicate your services. Join Noah Lee, Dealer.com head of product consulting, as he reviews steps you can take to market Dealer Home Services.

Sales

Is your digital strategy equipped to overcome recent changes in shopper behavior? Join Noah Lee, head of Product Consulting, along with Callie Cogley, lead Enterprise Insights Analyst, as they recommend actionable steps you can take to maximize sales and service at this unprecedented period of social distancing. They’ll also answer your questions live.

Fixed Ops

Fixed Ops/Service Best Practices for Business Continuity in Any Environment

Will Crouch and Terri Gonzalez lay out the steps you can take to keep your business moving forward today and position yourself for growth into the future. During this webinar, you’ll learn how to get the most out of the resources that are available to you and how to use digital solutions to connect in a social distancing world.

Marketing

Jon Torrey discusses current events and how they’ve disrupted the car buying journey. While social distancing, customers are less likely to visit your dealership, but will spend more time shopping online. Video advertising is one of the best ways to continue reaching them. This webinar will explain why your dealership needs to shift to video advertising and how to make it happen.